FAQs

Welcome to DOLLIVO HOME DECOR! We’ve answered some of the most common questions about shopping with us. If you can’t find the answer you’re looking for, feel free to contact our Customer Support Team.

1. What products does Dollivo offer?

DOLLIVO HOME DECOR offers a wide range of premium home furnishing and home décor products, including:

  • Bedsheets
  • Comforters
  • Dohars
  • Quilts
  • Bed Covers
  • Sofa Covers
  • Chair Covers
  • Curtains
  • Carpets & Rugs
  • Janamaz (Prayer Mats)
  • Wooden Ottoman Stools
  • Cushion Covers
  • Home Decoration Accessories

We continuously add new collections to bring stylish and comfortable living solutions to your home.

2. How do I place an order?

Shopping with Dollivo is easy:

  1. Browse your favourite products.
  2. Select the desired size, colour, or variant (if applicable).
  3. Click Add to Cart.
  4. Proceed to Checkout.
  5. Enter your shipping details.
  6. Choose your preferred payment method.
  7. Confirm your order.

You’ll receive an order confirmation email once your order is successfully placed.

3. Do I need to create an account to place an order?

No.

You may place an order as a guest. However, creating an account allows you to:

  • Track your orders
  • Save delivery addresses
  • Manage your wishlist
  • View order history
  • Enjoy a faster checkout experience

4. What payment methods do you accept?

We accept secure payments through trusted payment gateways, including:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (Available for selected locations)

5. Is Cash on Delivery (COD) available?

Yes.

Cash on Delivery is available for eligible products and serviceable pin codes.

Availability may vary depending on your delivery location and order value.

6. How long does delivery take?

Estimated delivery timelines are:

LocationDelivery Time
Metro Cities3–5 Business Days
Other Cities5–8 Business Days
Remote Areas7–10 Business Days

Delivery timelines may vary during festivals or due to unforeseen circumstances.

7. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS.

You can use this link to track your shipment in real time.

8. Do you offer free shipping?

Yes.

We occasionally offer Free Shipping on selected products and promotional campaigns.

Any applicable shipping charges will be displayed during checkout before payment.

9. Can I cancel my order?

Yes.

Orders can be cancelled before dispatch by contacting our Customer Support Team.

Once an order has been shipped, cancellation may not be possible.

Please refer to our Return & Refund Policy for more information.

10. Can I return or exchange my order?

Yes.

We offer a 7-day Return & Replacement Policy for eligible products.

Products must be:

  • Unused
  • Unwashed
  • In original packaging
  • With all tags intact

Please visit our Return & Refund Policy page for complete details.

11. What should I do if I receive a damaged or incorrect product?

Please notify us within 24 hours of delivery.

Email us with:

  • Your Order Number
  • An uninterrupted unboxing video
  • Clear photographs of the product and packaging

Our support team will review your request and assist you promptly.

12. When will I receive my refund?

Approved refunds are generally processed within 5–7 business days after the returned product passes our quality inspection.

The actual credit time depends on your bank or payment provider.

13. Are the product colours exactly the same as shown on the website?

We make every effort to display product colours accurately.

However, slight colour variations may occur due to:

  • Screen settings
  • Mobile or monitor display
  • Photography lighting

These minor variations are normal and do not indicate a product defect.

14. Why may product sizes vary slightly?

Textile products are manufactured using fabric that may have a natural size variation of approximately ±2–5%.

This is considered an industry-standard manufacturing tolerance.

15. How should I care for my products?

Each product may have specific care instructions.

For best results, we recommend:

  • Gentle machine wash or hand wash (where applicable)
  • Do not use bleach
  • Dry in shade
  • Follow the care label attached to the product

Proper care helps maintain product quality and durability.

16. Do you deliver across India?

Yes.

We currently deliver to most serviceable locations across India.

At present, international shipping is not available.

17. Is my payment secure?

Absolutely.

All online payments are processed through secure and trusted payment gateways using industry-standard encryption.

DOLLIVO HOME DECOR does not store your complete debit or credit card details.

18. How can I contact Customer Support?

We’re always happy to help.

Email: support@dollivo.com

Website: https://dollivo.com

Customer Support Hours

Monday – Friday
10:00 AM – 6:00 PM (IST)

Saturday, Sunday & Public Holidays: Closed

19. Can I modify my order after placing it?

If your order has not yet been processed or shipped, we may be able to assist with modifications.

Please contact Customer Support as soon as possible.

Order modifications cannot be guaranteed once processing has begun.

20. Do you offer bulk or wholesale orders?

Yes.

We welcome bulk and wholesale enquiries for hotels, interior designers, corporate gifting, retailers, and institutional buyers.

Please contact us with your requirements for customized pricing and assistance.

Still Have Questions?

If your question isn’t answered here, we’d love to hear from you.

DOLLIVO HOME DECOR

Website: https://dollivo.com

Email: support@dollivo.com

Customer Support Hours

Monday – Friday: 10:00 AM – 6:00 PM (IST)

Our team will respond to your enquiry as quickly as possible.