Shipping Policy

Effective Date: 10th Aug’2025
Last Updated: 10th Jan’2026

At DOLLIVO HOME DECOR, we are committed to delivering your orders safely, securely, and on time. Please read our Shipping Policy carefully before placing your order.

1. Shipping Coverage

We currently ship across India through reliable and trusted courier partners.

At present, we do not offer international shipping.

2. Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or Public Holidays will be processed on the next working day.
  • During festive seasons, promotional sales, or high order volumes, processing times may be slightly longer.

3. Estimated Delivery Time

Estimated delivery timelines are:

LocationEstimated Delivery Time
Metro Cities3–5 Business Days
Other Cities & Towns5–8 Business Days
Remote Areas7–10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, natural disasters, or other circumstances beyond our control.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • We may offer Free Shipping on selected products or promotional campaigns.
  • Additional shipping charges may apply for remote or non-serviceable locations.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email or SMS containing your tracking details, allowing you to monitor your shipment.

6. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Refusal to accept delivery

the order may be returned to us. Additional shipping charges may apply for re-dispatch, where applicable.

7. Delivery Inspection

We recommend inspecting your package at the time of delivery.

If the package appears:

  • Damaged
  • Opened
  • Tampered
  • Torn
  • Wet

please refuse delivery (where possible) and contact our Customer Support immediately.

For damaged, defective, or incorrect products, please report the issue within 24 hours of delivery by emailing support@dollivo.com along with:

  • Your Order Number
  • An uninterrupted unboxing video
  • Clear photographs of the product and packaging

Claims submitted without the required evidence may not qualify for replacement or refund.

8. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to factors beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Transportation disruptions
  • Government restrictions
  • Natural disasters
  • Courier operational delays

In such cases, we appreciate your patience and will make every effort to keep you informed.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

DOLLIVO HOME DECOR shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact information provided by the customer.

10. Lost or Undelivered Shipments

If your order has not been delivered within the expected timeframe, please contact us. We will coordinate with our courier partner to investigate and resolve the issue as quickly as possible.

11. Return Shipping

Return shipping will be handled in accordance with our Return & Refund Policy.

Where a return is approved due to:

  • Damaged product
  • Manufacturing defect
  • Wrong item delivered

DOLLIVO HOME DECOR will arrange return pickup whenever possible.

For returns requested due to customer preference (where accepted), return shipping charges may be the responsibility of the customer.

12. Contact Us

For any shipping-related questions or assistance, please contact us:

DOLLIVO HOME DECOR

Website: https://dollivo.com

Email: support@dollivo.com

Customer Support Hours

  • Monday – Friday: 10:00 AM – 6:00 PM (IST)
  • Saturday: Closed
  • Sunday & Public Holidays: Closed