Refund and Returns Policy

At DOLLIVO HOME DECOR, customer satisfaction is our priority. Every order is carefully inspected and securely packed before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete order, we’re here to help.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We offer a 7-day return and replacement policy from the date of delivery for eligible products.

To qualify for a return:

  • The product must be unused, unwashed, and in its original condition.
  • All original tags, labels, accessories, and packaging must be intact.
  • The product must not show signs of use, damage, or alteration after delivery.
  • A valid proof of purchase or order number must be provided.

2. Damaged, Defective, Incorrect or Missing Products

If you receive:

  • A damaged product
  • A manufacturing defect
  • An incorrect item
  • A missing item from your order

Please notify us within 24 hours of delivery along with actual images and videos.

Required for Claim Processing

To help us investigate and resolve your request quickly, please provide:

  • A continuous unboxing video showing the sealed package being opened for the first time.
  • 3–4 clear photographs of:
    • The damaged or defective product
    • The shipping label on the package
    • The outer packaging
    • The issue or defect

Without the required evidence, we may be unable to approve a replacement or refund.

Please email all details to: Email: support@dollivo.com

3. Products Not Eligible for Return

Returns or exchanges will not be accepted if:

  • The return request is raised after 7 days of delivery.
  • The product has been used, washed, or damaged after delivery.
  • Original packaging, tags, labels, or accessories are missing.
  • The product has been altered or mishandled.
  • The item was purchased during clearance sales, promotional offers, or marked as Final Sale.
  • Customized or made-to-order products.
  • Hygiene-sensitive products where applicable.

4. Exchange Policy

Eligible products may be exchanged for:

  • Manufacturing defects
  • Wrong product delivered
  • Damaged product received
  • Size or variant issues (where applicable)

Exchange requests are subject to stock availability.

If the requested replacement is unavailable, we will offer a refund or store credit, as applicable.

5. Refund Policy

Once the returned product reaches our warehouse, it will undergo a quality inspection.

If approved:

Prepaid Orders

Refunds will be processed to the original payment method within 5–7 business days after successful quality inspection to their original payment modes.

Cash on Delivery (COD) Orders

Refunds will be processed through bank transfer or another approved payment method after receiving your bank details.

Please note that banks and payment providers may take additional time to reflect the refund.

6. Order Cancellation

Before Dispatch

Orders can be cancelled before they are shipped.

A full refund will be processed to the original payment method within 5–7 business days.

After Dispatch

If your order has already been shipped:

  • Cancellation may not be possible.
  • You may refuse delivery at the time of arrival.
  • Once the parcel is returned to our warehouse and passes inspection, the refund will be initiated.

Shipping charges, if applicable, are non-refundable.

7. Return Shipping

If the return is due to:

  • Wrong product delivered
  • Manufacturing defect
  • Transit damage
  • Missing item

DOLLIVO will arrange the return pickup whenever possible.

For returns due to customer preference (where accepted), return shipping charges may be borne by the customer.

8. Refund Processing Timeline

StageEstimated Time
Return Request Approval1–2 Business Days
Pickup & Warehouse Receipt3–7 Business Days
Quality Inspection1–2 Business Days
Refund Processing5–7 Business Days

9. Important Notes

  • Please inspect your order immediately upon delivery.
  • Do not discard the original packaging until you are satisfied with your purchase.
  • Claims submitted without sufficient evidence may be declined.
  • DOLLIVO reserves the right to refuse returns that do not meet the conditions outlined in this policy.

10. Need Assistance?

If you have any questions regarding returns, exchanges, or refunds, our Customer Support Team will be happy to assist you.

DOLLIVO HOME DECOR

Website: https://dollivo.com

Email: support@dollivo.com

Customer Support Hours

Monday – Friday: 10:00 AM – 6:00 PM (IST)

Saturday, Sunday & Public Holidays: Closed

Our Commitment

We are committed to delivering premium home furnishing products with excellent customer service. If something isn’t right, we’ll work with you to provide a fair and timely resolution.