Terms & Conditions

Effective Date: 10th Aug’2025
Last Updated:  10th Jan’2026

Welcome to DOLLIVO HOME DÉCOR. These Terms & Conditions govern your access to and use of https://dollivo.com, including all products, services, features, and content made available through the Website.

By accessing, browsing, registering, or placing an order on our Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, our Privacy Policy, Return & Refund Policy, Shipping Policy, and all other policies published on the Website.

If you do not agree with these Terms, please do not use our Website or purchase our products.

1. Legal Compliance

These Terms constitute an electronic agreement under the provisions of the Information Technology Act, 2000, the applicable rules framed thereunder, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws of India.

No physical or digital signature is required for acceptance of these Terms. Your continued use of the Website constitutes your acceptance of this agreement.

2. Definitions

For the purpose of these Terms:

  • Website refers to https://dollivo.com.
  • Company, Dollivo, refer to DOLLIVO HOME DÉCOR under Glory IT Engineering Solutions.
  • User, Customer, Buyer, You, and Your refer to any individual or entity accessing or using the Website.
  • Products include all home furnishing and home décor products offered on the Website, including but not limited to bedsheets, comforters, quilts, dohars, bed covers, sofa covers, chair covers, curtains, carpets, rugs, Kashmiri Carpets, Persian carpets, Imported carpets, prayer mats, ottoman stools, cushions, and related accessories.
  • Services include order processing, payment collection, shipping, customer support, and all services provided through the Website.

3. Eligibility to Use the Website

You may use this Website only if:

  • You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into a binding contract under applicable law.
  • The information provided by you is accurate, complete, and up to date.
  • Your use of the Website does not violate any applicable law or regulation.

We reserve the right to suspend or terminate accounts that provide false information or misuse the Website.

4. User Account Registration

Certain features of the Website may require you to create an account.

By registering an account, you agree that:

  • The information you provide is true, accurate, and complete.
  • You will promptly update your information if it changes.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activities conducted through your account.
  • You will immediately notify us of any unauthorized access or security breach involving your account.

Dollivo shall not be liable for any loss arising from unauthorized use of your account due to your failure to safeguard your login credentials.

5. Products & Product Information

We strive to ensure that all product descriptions, specifications, images, dimensions, colors, and pricing displayed on the website are accurate.

However:

  • Actual product colors may vary slightly due to differences in monitor settings, screen resolution, lighting, or photography.
  • Textile products may have minor variations in texture, weave, print placement, or stitching due to manufacturing processes.
  • Product dimensions may vary by approximately ±2–5% due to the nature of fabric manufacturing.
  • Handmade or artisan-crafted products may exhibit slight variations, making each piece unique.

Such variations shall not be considered manufacturing defects.

6. Product Availability

All products are offered subject to availability.

We reserve the right to:

  • Limit product quantities.
  • Discontinue any product without prior notice.
  • Modify product specifications.
  • Reject or cancel orders if inventory becomes unavailable.

If your order cannot be fulfilled, any payment received will be refunded in accordance with our Refund Policy.

7. Pricing

All prices displayed on the Website are quoted in Indian Rupees (INR) unless otherwise specified.

Prices may include or exclude applicable taxes, shipping charges, or other fees, as indicated during checkout.

Dollivo reserves the right to:

  • Correct pricing errors.
  • Change prices without prior notice.
  • Modify promotional offers at any time.

If an order is placed based on an obvious pricing error, we reserve the right to cancel the order and issue a full refund.

8. Orders

Placing an order on Dollivo.com constitutes an offer to purchase a product.

Acceptance of an order occurs only when:

  • Your payment is successfully authorized (where applicable); and
  • Your order has been confirmed for dispatch.

An order confirmation email does not necessarily indicate acceptance of the order.

We reserve the right to decline or cancel any order for reasons including but not limited to:

  • Product unavailability.
  • Pricing inaccuracies.
  • Suspected fraudulent activity.
  • Incorrect customer information.
  • Violation of these Terms.

If an order is cancelled after payment has been received, the amount will be refunded in accordance with our Refund Policy.

9. Payments

We accept secure payments through trusted payment partners.

Available payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (where available)

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method.
  • The payment information provided is accurate.
  • The transaction does not violate any applicable law.

Dollivo does not store your complete card details, CVV, PIN, or banking credentials. Payment information is processed securely by authorized payment service providers.

10. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and serviceable locations.

We reserve the right to:

  • Restrict COD for certain pin codes.
  • Refuse COD on high-value orders.
  • Charge an additional convenience fee for COD orders, where applicable.

Repeated refusal of COD orders may result in restrictions on future purchases.

11. Order Verification

To protect our customers and prevent fraudulent transactions, Dollivo may contact you to verify:

  • Your identity.
  • Delivery address.
  • Contact information.
  • Payment details.

Failure to cooperate with verification requests may result in order cancellation.

12. Promotional Offers & Discount Coupons

From time to time, Dollivo may offer promotional discounts, coupon codes, or special offers.

Unless otherwise specified:

  • Coupons cannot be exchanged for cash.
  • Only one coupon may be used per order.
  • Coupons cannot be combined with other promotional offers.
  • Coupons remain valid only during their specified validity period.

Dollivo reserves the right to withdraw or modify any promotional offer without prior notice.

13. GST Invoice

Where applicable, Dollivo will issue a GST-compliant tax invoice for eligible orders.

Customers are responsible for providing accurate billing information to ensure correct invoice generation.

14. Modification of Terms

We reserve the right to modify, update, or revise these Terms & Conditions at any time without prior notice.

The updated version will become effective immediately upon publication on Dollivo.com.

Continued use of the Website after such changes constitutes your acceptance of the revised Terms.

15. Shipping & Delivery

DOLLIVO HOME DECOR delivers products across India through trusted logistics and courier partners.

Processing Time
  • Orders are generally processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 5–8 Business Days
  • Remote Locations: 7–10 Business Days

Actual delivery may vary depending on courier availability, weather conditions, public holidays, natural disasters, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before payment.

We may occasionally offer Free Shipping promotions, subject to specified terms and conditions.

16. Delivery Policy

Customers are requested to inspect their package at the time of delivery.

If the package appears:

  • Damaged
  • Tampered
  • Opened
  • Wet
  • Torn

Please refuse delivery whenever possible and immediately contact our Customer Support.

Once the delivery has been accepted without objection, claims regarding external package damage may be subject to verification.

17. Order Cancellation
Before Shipment

Orders may be cancelled before dispatch by contacting Customer Support.

If payment has already been made, the refund will be processed according to our Refund Policy.

After Shipment

Once an order has been dispatched, cancellation may not be possible.

Customers may refuse delivery; however, shipping and handling charges (if any) may be deducted where permitted.

Dollivo reserves the right to cancel any order due to:

  • Pricing errors
  • Product unavailability
  • Payment verification failure
  • Fraud detection
  • Incorrect customer information
  • Violation of these Terms
18. Return, Replacement & Refund

Returns, replacements, and refunds shall be governed by our separate Return & Refund Policy, available on the Website.

Generally:

  • Eligible return requests must be raised within 7 days of delivery.
  • Products must be unused, unwashed, and in their original packaging with all tags intact.
  • Damaged or incorrect products should be reported within 24 hours of delivery.
  • An unboxing video and supporting photographs may be required for claim verification.

Refunds will be processed only after successful inspection and approval by our Quality Team.

19. Product Care

Many of our products are made using premium fabrics and decorative materials.

Customers are advised to follow the care instructions provided with each product.

Improper washing, ironing, bleaching, drying, or misuse may damage the product and will not qualify for replacement or refund.

20. Customer Responsibilities

By using Dollivo.com, you agree to:

  • Provide accurate and complete information.
  • Maintain confidentiality of your account credentials.
  • Use the Website only for lawful purposes.
  • Not engage in fraudulent transactions.
  • Not misuse promotional offers or discount coupons.
  • Cooperate during order verification if requested.
21. Intellectual Property Rights

All content available on Dollivo.com, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Product descriptions
  • Videos
  • Graphics
  • Website design
  • Icons
  • Layout
  • Text
  • Banners
  • Software

is the exclusive property of DOLLIVO HOME DECOR or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, sold, or used for commercial purposes without prior written permission from Dollivo.

22. Product Images & Colour Accuracy

We make every effort to display product colours accurately.

However:

  • Screen settings
  • Device displays
  • Photography lighting
  • Monitor calibration

may result in slight colour variations.

Minor differences between website images and actual products shall not be treated as defects.

23. Customer Reviews & User Content

Customers may post reviews, ratings, photographs, or other content.

By submitting content, you confirm that:

  • You own the content or have permission to share it.
  • The content is truthful and not misleading.
  • The content does not violate any law or third-party rights.

Dollivo reserves the right to edit, remove, or refuse any content that is:

  • Offensive
  • Abusive
  • False
  • Defamatory
  • Spam
  • Promotional
  • Illegal
  • Infringing on intellectual property rights
24. Promotional Campaigns

From time to time, Dollivo may conduct:

  • Festival Sales
  • Flash Sales
  • Clearance Sales
  • Buy-One-Get-One Offers
  • Coupon Campaigns
  • Loyalty Rewards

Such promotions:

  • Are valid only during the specified period.
  • Cannot be exchanged for cash.
  • Cannot be combined unless expressly permitted.
  • May be modified or withdrawn without prior notice.
25. Fraud Prevention

To protect our customers, Dollivo actively monitors suspicious activities.

We reserve the right to:

  • Cancel suspicious orders.
  • Suspend customer accounts.
  • Restrict Cash on Delivery services.
  • Refuse future orders.
  • Report fraudulent activities to relevant authorities.
26. Prohibited Activities

Users shall not:

  • Use the Website for unlawful purposes.
  • Upload viruses, malware, or harmful software.
  • Attempt unauthorized access to our systems.
  • Interfere with Website functionality.
  • Copy or scrape Website content.
  • Impersonate another individual.
  • Provide false information.
  • Abuse customer support representatives.
  • Attempt payment fraud.
  • Use automated bots or scripts without authorization.

Violation of these Terms may result in immediate suspension of access and legal action where appropriate.

27. Wholesale & Bulk Orders

Dollivo may offer special pricing for bulk or wholesale purchases.

Bulk orders may be subject to:

  • Separate pricing
  • Minimum order quantities
  • Different payment terms
  • Customized production timelines
  • Separate return conditions

Please contact our sales team for wholesale enquiries.

28. Gift Cards & Store Credits (If Applicable)

Where issued:

  • Gift cards and store credits are non-transferable unless otherwise stated.
  • They cannot be redeemed for cash.
  • Expiry dates, if any, will be communicated at the time of issue.
29. Communication

By creating an account or placing an order, you agree to receive communications from Dollivo through:

  • Email
  • SMS
  • WhatsApp
  • Telephone calls
  • Push notifications (where applicable)

These communications may include:

  • Order confirmations
  • Delivery updates
  • Customer support
  • Service notifications
  • Promotional messages (subject to your preferences)

You may opt out of promotional communications at any time, although transactional communications related to your orders will continue as necessary.

30. Disclaimer

While DOLLIVO HOME DECOR makes every reasonable effort to ensure that the information, descriptions, specifications, pricing, images, and other content displayed on the Website are accurate and up to date, we do not guarantee that all content will always be free from errors, omissions, or inaccuracies.

The Website and all products and services are provided on an “As Is” and “As Available” basis without warranties of any kind, whether express or implied.

To the fullest extent permitted by applicable law, Dollivo disclaims all warranties, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or completeness of information
  • Continuous availability of the Website
  • Error-free or uninterrupted operation

We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.

31. Limitation of Liability

To the maximum extent permitted under applicable law, DOLLIVO HOME DECOR, its owners, directors, employees, affiliates, suppliers, partners, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to:

  • Use or inability to use the Website.
  • Delayed or failed deliveries due to circumstances beyond our control.
  • Technical interruptions or server downtime.
  • Unauthorized access to your account.
  • Product misuse or improper care after delivery.
  • Colour variations due to screen settings.
  • Customer-entered errors in shipping or billing information.
  • Third-party payment gateway failures.
  • Courier delays or service interruptions.

In any event, our total liability shall not exceed the amount actually paid by you for the relevant product.

32. Indemnification

You agree to indemnify, defend, and hold harmless DOLLIVO HOME DECOR, its employees, officers, directors, affiliates, business partners, service providers, and agents from any claims, losses, damages, liabilities, expenses, or legal costs arising out of:

  • Your breach of these Terms & Conditions.
  • Misuse of the Website.
  • Violation of any applicable law.
  • Infringement of any intellectual property or third-party rights.
  • Fraudulent or unlawful activities conducted through your account.
33. Privacy

Your privacy is important to us.

All personal information collected through Dollivo.com shall be handled in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions.

By using our Website, you consent to the collection, storage, processing, and use of your information as described in our Privacy Policy.

34. Intellectual Property

All intellectual property rights associated with Dollivo.com remain the exclusive property of DOLLIVO HOME DECOR.

This includes, but is not limited to:

  • Brand name
  • Logo
  • Website design
  • Product photographs
  • Product descriptions
  • Graphics
  • Videos
  • Icons
  • Catalogues
  • Marketing materials
  • Digital content

No part of the Website may be copied, reproduced, distributed, modified, republished, transmitted, or commercially exploited without our prior written permission.

35. Third-Party Services

Our Website may integrate or link to third-party services, including:

  • Payment gateways
  • Courier companies
  • Logistics providers
  • Social media platforms
  • Analytics services

We are not responsible for the content, policies, security, or practices of these third-party platforms. Your interactions with such services are governed by their respective terms and privacy policies.

36. Force Majeure

DOLLIVO HOME DECOR shall not be held responsible for any delay or failure in performing its obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fire
  • Pandemic or epidemic
  • Government restrictions
  • Lockdowns
  • War
  • Civil unrest
  • Labour strikes
  • Transportation disruptions
  • Internet outages
  • Power failures
  • Cybersecurity incidents affecting infrastructure

During such events, delivery timelines and service commitments may be extended without liability.

37. Suspension or Termination

We reserve the right to suspend, restrict, or terminate your access to Dollivo.com without prior notice if:

  • You violate these Terms & Conditions.
  • Fraudulent activity is suspected.
  • You misuse promotional offers.
  • Your conduct harms our business, customers, or employees.
  • Required by law or regulatory authorities.

Termination does not affect any rights or obligations accrued before the termination date.

38. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.

39. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, Delhi, without prejudice to the rights available to consumers under applicable law, including the Consumer Protection Act, 2019.

40. Grievance Redressal

In accordance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, customers may contact our Grievance Officer for any complaints, concerns, or queries.

Grievance Officer

Name: TABASSUM SABA

Designation: Grievance Manager

Email: support@dollivo.com

Phone: +91-7703879442

Business Address: G30- Sewak Park Dwarka Mor- West Delhi 110059

We aim to acknowledge customer complaints within 48 business hours and resolve them as promptly as reasonably possible.

41. Customer Support

For any assistance regarding orders, shipping, returns, refunds, exchanges, or general enquiries, please contact:

DOLLIVO HOME DECOR

Website: https://dollivo.com

Email: support@dollivo.com

Customer Support Hours

  • Monday – Friday: 10:00 AM – 6:00 PM (IST)
  • Saturday: Closed
  • Sunday & Public Holidays: Closed
42. Changes to These Terms

DOLLIVO HOME DECOR reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice.

The revised Terms will become effective immediately upon publication on the Website.

Your continued use of Dollivo.com after such updates constitutes your acceptance of the revised Terms.

43. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on the Website, constitute the complete agreement between you and DOLLIVO HOME DECOR regarding your use of the Website and supersede any prior agreements or communications relating to the same subject matter.

44. Severability

If any provision of these Terms & Conditions is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

45. Waiver

Failure by DOLLIVO HOME DECOR to enforce any provision of these Terms shall not be deemed a waiver of that provision or of any other rights available under applicable law.

46. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

DOLLIVO HOME DECOR

Website: https://dollivo.com

Email: support@dollivo.com

Business Hours:

  • Monday – Friday: 10:00 AM – 6:00 PM (IST)
  • Saturday, Sunday & Public Holidays: Closed

Registered Business Address:

Dollivo Home Decor- By Glory IT Engineering Solutions- G30- Sewak Park Dwarka Mor- West Delhi 110059

Final Acceptance

By accessing, browsing, registering an account, placing an order, or otherwise using Dollivo.com, you confirm that you have read, understood, and agreed to be legally bound by these Terms & Conditions, along with our Privacy Policy, Return & Refund Policy, Shipping Policy, and all other policies published on the Website.