Privacy Policy

Welcome to Dollivo.com. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or make a purchase through our website, https://dollivo.com.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please discontinue using our website.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Company Name (if applicable)
  • Order Details
  • Payment Transaction Information (payment processing is handled securely by third-party payment gateways)
Non-Personal Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Pages Visited
  • Referral Source
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide customer support.
  • Verify transactions and prevent fraud.
  • Improve our website and shopping experience.
  • Send order confirmations, shipping updates, and account notifications.
  • Respond to customer inquiries.
  • Send promotional offers (only if you have opted in).
  • Comply with legal obligations.

3. Cookies

Dollivo uses cookies and similar technologies to:

  • Remember your shopping cart.
  • Save your login preferences.
  • Improve website performance.
  • Understand customer behavior.
  • Personalize your shopping experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Payment Information

We do not store your debit card, credit card, UPI PIN, CVV, or online banking credentials.

Payments are processed securely through trusted third-party payment gateways using industry-standard encryption technologies.

5. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only with trusted third parties necessary to provide our services, including:

  • Shipping and courier partners
  • Payment gateway providers
  • Website hosting providers
  • Technology service providers
  • Government authorities or law enforcement agencies, where required by law

All third-party service providers are expected to protect your information in accordance with applicable laws.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is completely secure.

7. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send updates regarding:

  • New product launches
  • Special offers
  • Discounts
  • Seasonal collections
  • Home décor inspiration

You may unsubscribe at any time by clicking the “Unsubscribe” link included in our emails.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those external websites. We encourage users to review their respective privacy policies before providing personal information.

9. Children’s Privacy

Dollivo Home Decor does not knowingly collect personal information from individuals under the age of 18 years.

If we become aware that information has been collected from a minor without appropriate consent, we will take reasonable steps to delete such information.

10. Your Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your account details.
  • Delete your personal information (subject to legal obligations).
  • Withdraw marketing consent.
  • Request information regarding how your data is used.

Requests can be submitted through our contact details below.

11. Data Retention

We retain your information only for as long as necessary to:

  • Complete your transactions.
  • Fulfil legal and tax obligations.
  • Resolve disputes.
  • Enforce our agreements.

12. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

DOLLIVO HOME DECOR

Website: https://dollivo.com

Email: support@dollivo.com

Customer Support:

Mobile: +91-7703879442

Whatsapp: +91-7703879442

Customer Support Hours:

  • Monday – Friday: 10:00 AM – 6:00 PM (IST)
  • Saturday & Sunday: Closed

We strive to respond to all customer queries within 24–48 business hours.

Business Address:
Dollivo Home Decor / Glory IT Engineering Solutions – G30- Sewak Park Dwarka Mor- West Delhi 110059

Consent

By accessing or using Dollivo.com, creating an account, placing an order, or otherwise interacting with our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and processing of your information as described herein.